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Welcome to the FilePoint Support Center

 

Thank you for your interest in our products. In an attempt to accompany our products with quality support, we have made the following resources available to you:

Product Documentation
Please refer to the documentation that accompanies FilePoint for answers to common questions regarding the installation and operation of your product. The latest documentation is available here.

FAQs
For your convenience we have posted the most frequently asked questions (FAQ's) that our customers have raised. These questions have been categorized according to topic and are typically the fastest method for getting an answer to your specific question. Click here to browse for answers to common questions.

User Group
In order to provide a way to keep in close touch with our customers, we have created an online FilePoint user group. This group is a great way to exchange ideas, experiences and questions surrounding your use of FilePoint, and gain access to the collective experiences of the entire FilePoint user community. Bachmann Software personnel are typical contributors to this group, and we encourage you to use this venue as a means of sharing your questions and experiences. Joining the group is easy, just click here.

Tech Support
If you are unable to get an answer your question through one of the means described above, we provide an easy to use support form that will help us understand and respond efficiently to your question. Click here to submit your question. Note that while we strive to respond to your questions within 1 business day, actual inquiry volume may affect this).

 

 

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