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Welcome to the PrintBoy SDK Support Center

 

Thank you for your interest in our products. In an attempt to accompany our products with quality support, we have made the following resources available to you:

Product Documentation
Please refer to the documentation that accompanies each of our products for answers to common questions regarding the installation and operation of your product.

Release Notes
Click here for the latest release notes for PrintBoy SDK Enterprise Edition (EE).

Printer Compatibility Chart
A chart with details on printers that we've tested in house as well as reports from our customers in the field. Use this chart as a handy reference for which printers PrintBoy supports and what the proper driver settings are. Click here to view the chart (PDF format only - Adobe Acrobat required).

FAQs
For your convenience we have posted the most frequently asked questions (FAQ's) that our customers have raised. These questions have been categorized according to topic and are typically the fastest method for getting an answer to your specific question. Click here to browse for answers to common questions.

User Group
In order to provide a way to keep in close touch with our customers, we have created an online PrintBoy user group. This group is a great way to exchange ideas, experiences and questions surrounding your use of PrintBoy and InfraReady, and gain access to the collective experiences of the entire PrintBoy user community. Bachmann Software personnel and management are typical contributors to this group, and we encourage you to use this venue as a means of sharing your questions and experiences. Joining the group is easy, just click here.

You can also directly browse the user group's message archives here.

Tech Support
If you are unable to get an answer your question through one of the means described above, we provide an easy to use support form that will help us understand and respond efficiently to your question. Click here to submit your question. Note that while we strive to respond to your questions within 1 business day, actual inquiry volume may affect this).

Customer Feedback/Suggestion Form
If you have an idea on how we can improve our products, we're all ears - we want to hear from you! Click here to access our customer feedback form.

Thank you for using Bachmann Software products!

 

 

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